Warranty
7-year warranty
Every Strong Breeze and Fresh Breeze fan carries a 7-year warranty, from the day it is installed. These are the main points. The full terms come with your fan.
What is covered
Defects in materials or workmanship in the motor, controller, blades, hub and the mounting hardware supplied with the fan, for the full 7 years.
What we do
We repair or replace the faulty part, or the whole fan, at our choice. Replacement parts are free and are covered for the rest of the 7 years.
Labour
Fans we installed: we cover the labour and lift hire to fix a fault for the first 2 years. From year 3 the parts are still free for the full 7 years, and labour and lift hire are charged.
Supply only: we send the parts free, and your electrician does the work.
Keeping it valid
Have the fan installed by a licensed electrician, to our installation instructions and AS/NZS 3000, and run it on the controller supplied. Service it as the product manual sets out.
The warranty stays with the fan at its first site, including if the building is sold.
What is not covered
Faults caused by installation that does not follow our instructions, misuse, accident, changes or repairs we did not approve, an incorrect power supply, structural movement, or use outside the fan's rating. Normal wear to paint and finishes.
Making a claim
Turn the fan off and call our service line on 1800 678 689. Have ready the serial number from the fan's nameplate, your invoice number and what the fan is doing.
Manual and maintenance: scan the code on the fan's control box, or see manuals and support.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Full warranty details are available on request.